A: If your package can not clear the custom, then it means you will probably lose it forever. LCN won't be responsible for any lost in custom issues because custom issues are not something we can expect and control. If you ask us to be responsible for the custom lost, it is unfair for us. However, we care our clients and do not want to see them lose money. So LCN provides a special making-up policy for those clients who lost their packages in customs. The policy can help them get back the lost.